ORDERING
Shipping & Local Pickup
Weekly Preorders
Preorders open every Monday at 9:00 AM and close Thursday at 8:00 PM, or earlier if the weekly batch sells out.
Shipping Policy
Shipping orders are freshly baked and shipped on Monday following the preorder window to ensure the best possible quality and freshness.
We currently ship within the contiguous United States using UPS. Available shipping methods and rates are calculated at checkout based on your delivery address and order size.
Most orders are shipped via UPS Ground (select regional destinations), UPS 2nd Day Air, or UPS Next Day Air Saver. We carefully limit available shipping methods to help minimize transit time and maintain product freshness.
Please note that carrier delays caused by weather, service disruptions, holidays, or other circumstances outside of Cookie Cravings' control may affect delivery timing.
Local Pickup
Local pickup is available in West Chester, Pennsylvania on Saturday and Sunday following the preorder window. Pickup details and the exact pickup location will be provided with your order information.
Freshness & Storage
Cookies are packaged for freshness during transit. For the best experience, enjoy them shortly after arrival or store them according to the care instructions included with your order.
Return Policy & Order Issues
Return Policy
Due to the perishable nature of our cookies, we do not accept returns. If you have any concerns regarding your order, please reach out to us via email, and we will work to address your issue appropriately.
Allergy Information ❤︎
At Cookie Cravings, while some of our cookies do not contain nuts, we are not a nut-free or allergy-free facility. All cookies are made in a facility where peanuts and other tree nuts are used. While processes are implemented to reduce the risks of any cross-contamination, we unfortunately cannot guarantee there is no cross-contamination in our production process.
All of our products are made in an area where we process wheat, dairy, eggs, soy, peanuts and tree nuts. Please know Cookie Cravings is not an allergy-free bakery. By purchasing products from Cookie Cravings the customer agrees that Cookie Cravings cannot be held liable for any allergic reactions.
Cookie Questions 🍪
How long do your cookies stay fresh?
All cookies are baked fresh to order using high quality and all natural ingredients, we do not use any preservatives in our cookies. We (of course) recommend enjoying your cookies soon as possible!
How can I reheat my cookies?
If you're like us, and prefer warm, soft and gooey cookies, then we got you covered! To reheat, remove the cookies from the packaging and place them in the microwave for 10 seconds. You may also reheat cookies by preheating your oven to 350°F then placing the cookies in the oven for 5 minutes or until the center is warm.. we prefer the oven method 😊
If you utilize either of the reheating methods above, please keep in mind that any cookies with icings, garnishes or other toppings will not withstand the reheating processes.